Signing in
One account across every app: passwords, Google sign-in, devices, and what to do when it will not let you in.
JotMe is one account across desktop, mobile, the Chrome extension, and the web. The same email everywhere is what keeps your minutes, credits, recordings, and chats together.
Google or email#
Sign in with Continue with Google, or with an email address and password.
Google sign-in continues to work for a Google-created account. If that account has no password, Forgot password can add one; credentials sign-in works once a password is set. Use the same email so JotMe finds the existing account instead of creating another.
Adding or resetting a password#
If you have only ever used Google sign-in, or you have forgotten a password:
Open the web app on a computer
Go to app.jotme.io. If you are already signed in, sign out first.
Enter your email and choose Forgot password
Use the address the account is under.
Verify the reset code
The email subject is Reset your password. It contains a six-digit code that expires after one hour. Check spam if it does not arrive within a minute.
Set the new password
Then sign in with your email address and the new password.
Using more than one device#
You can use the same account on your own desktop, phone, extension, and browser. Usage and saved work follow the account. A colleague should use their own account and Team plan seat so ownership, permissions, and usage stay attributable. See Team admin.
Verification codes#
Codes are emailed. If one does not arrive: confirm the address has no typo, then check the spam folder. Codes are tied to the address you typed, so a mistyped address means a code sent somewhere else.
Signed in, but treated as free#
If the app shows free trial or limit reached while you have a paid plan, you are almost certainly on a different account than the one that paid: most often Google sign-in on one app and email sign-in on another. Sign out, sign back in with the subscription's email, and check the plan shown in your account.
Accounts cannot be merged, so if a purchase landed on the wrong account, contact support rather than paying again. See Billing and payments.
The desktop app cannot sign in#
The desktop app hands off to your browser to authenticate. Check the email or Google account shown in the browser before continuing: that is the account the desktop app will open. If the browser is signed into a different Google account, switch accounts instead of continuing into a new, empty JotMe account.
Sign in to JotMe Desktop
The JotMe desktop app is requesting access to this account.
Signed in as
taka80@jotme.io
Only continue if this is the JotMe account you want to use in the desktop app.
If the desktop app then looks new, empty, or Free, your data is usually still under the original account. Sign out and repeat the browser handoff with the correct email. If the browser does not return to the app at all, reopen the desktop app and start sign-in again. Never share the authorization link or an access token: it is your session.
Deleting an account#
Deletion is permanent. Cancel any active paid subscription first, then delete from the account area. If the account still cannot be deleted, contact support rather than creating another account. See Account settings.