Billing and payments

Charges, renewals, invoices, plan changes, and refunds. Plan contents are on Pricing; what each allowance actually counts is on Usage limits.

When you are charged#

• Your billing cycle runs from your purchase date, not from the first of the month. Allowances reset on that anniversary.
• Annual plans save 50%, and are charged in full as a single payment for the year: not spread over twelve months.
• Subscriptions renew automatically until you cancel. Stripe's checkout states it at the moment of purchase: "By subscribing, you authorize JotMe to charge you according to the terms until you cancel." The detail is in section 12.2 of the Terms of Use.

Changing plan#

Change	What happens
Pro → Premium	You pay the pro-rated difference and the upgrade applies immediately
Annual → monthly	Switch the toggle to monthly on the pricing page; it takes effect at renewal
Downgrade	Takes effect at the end of the paid period: downgrades are not pro-rated and do not produce credit
Cancel	You keep what you paid for until the end of the period

Cancelling#

Cancelling stops the next renewal. You keep the paid plan until the end of the period you already paid for: cancelling does not cut you off that day, and it does not refund the current period.

If cancelling returns "Failed to downgrade user to Freemium plan," an outstanding payment is usually blocking it. Update the payment method, let the charge settle, then cancel again.

Deleting the app does not cancel a subscription, and neither does uninstalling the extension. Cancel in your account first.

Charged twice#

If you see two charges, check first whether they are for two different accounts: the most common cause is subscribing again from a second email rather than signing into the first. Your account page shows which plan that email holds.

If both charges are genuinely on the same account, contact support with both Stripe receipts and the account email.

Minutes top-up is not an upgrade#

The Minutes purchase adds live translation minutes for one month. It is an add-on, not a tier: it does not add AI credits, chat tokens, or the features of a paid plan. If you buy it without a subscription, your account still shows as Free.

Payment methods#

Checkout shows the payment methods available for your country and plan. Team or Enterprise buyers who need procurement support should contact sales before paying.

If a payment fails, update your billing details promptly: continued failure suspends the paid features until the charge succeeds.

Invoices and receipts#

Invoices are available in the account billing area, and Stripe emails a receipt after payment. Check the billing email and spam folder first; contact support if the charge exists but the invoice does not.

Refunds#

Subscriptions are non-refundable once purchased. That is stated twice: in the cancellation policy and in sections 1.2 and 12.2 of the Terms of Use, which add the only exception: charges already paid are non-refundable except where required by law.

The free plan is how you evaluate JotMe before paying, so run the thing you actually need on Free first. If you think your situation is the legal exception, or you were charged in error, contact support with the account email and what happened.

One account, one subscription#

• Sign in with the email that holds the subscription. A "free trial" or "limit reached" message while you are paying almost always means you are signed into a different account: for example a Google account on desktop and an email account on the web.
• Accounts cannot be merged. If you have paid on the wrong account, contact support rather than buying twice.

Larger deployments#

Team pricing scales with seats and minutes: use Team pricing. For a meeting, event, or conference where participants receive shared translation, use Event pricing to include their usage. For company-wide rollouts, an annual commitment, or a Data Processing Agreement, talk to sales at jotme.io/contact-sales. A DPA is available for enterprise contracts.