Privacy and your data

The questions here come up constantly, usually from the person who has to approve JotMe for a team. The authoritative documents are the privacy policy and the terms of use; this page is the plain-language version.

Customer data is not used for AI training#

JotMe does not use customer data to train its AI models. Customer transcripts, recordings, notes, chats, and files are handled to provide the features the customer requests, subject to the storage and sharing controls described below.

Nothing joins your meeting or event#

JotMe is not a meeting or event bot. It does not appear in the participant list, does not need an admin to install anything into Zoom, Teams, or Meet, and does not connect to your meeting provider's account. It listens to audio on your own machine: which is why it works with any meeting tool, and why the meeting host does not have to approve it.

The Chrome extension is narrower still: it reads Google Meet's own caption text on meet.google.com. Its manifest permissions are storage and tabs, with site access scoped to Google Meet and JotMe pages. See Install and sign in.

What is stored#

Kind	Stored?
Transcripts, meeting notes, and your own notes	Yes, in your account
Chats and their attachments	Yes, in your account
Translated files	Yes, in your Translate history
Session audio	Yes, when the session is saved as a recording
Voice typing / dictation audio	No: "Only text is saved. Audio is never stored."

Everything stored is tied to your account. Paid plans can delete recordings individually or in bulk; deletion is permanent. Free accounts show the recordings but ask you to upgrade before deleting them.

Who can see it#

Nobody outside your account, unless you share it. Sharing is explicit and per item:

• Meetings and events: the audio recording, AI meeting notes, and transcript can be shared by email or link at view, comment, or edit level, and access is revocable. See Shared meetings.
• Chats: visible to the members of that chat. A guest invited to one chat sees only that chat.
• Live sessions: guests with the link see the session while it runs, and nothing after it stops.

Recording other people#

Recording meetings and events and transcribing them is governed by laws that vary by country, and in some places consent is required from everyone present. JotMe gives you the tools; telling the room you are recording is your call to make, and usually the right one.

Deleting your data#

• A recording: delete it from Recordings.
• Everything: delete the account, which removes its associated data. It is permanent, and paid subscriptions should be cancelled first. See Account settings.

Uninstalling the app deletes nothing. See Updating and uninstalling.

For a security or procurement review#

• Privacy policy
• Terms of use
• Data Processing Agreement: available for enterprise contracts with an annual value of over $50,000. Request it through contact sales; it is not available for self-serve signature.